Customer Support Specialist

  • Full time
  • Min. 1 year
  • Senior Level
  • Location: California

Job Title: Customer Support Specialist

Job Summary:
We are seeking a dedicated and customer-focused Customer Support Specialist to join our team. This role involves assisting customers with inquiries, troubleshooting issues, and ensuring a high level of customer satisfaction. The ideal candidate is a strong communicator, problem-solver, and team player who can handle a variety of customer interactions professionally and efficiently.

Key Responsibilities:

  • Respond promptly to customer inquiries via phone, email, chat, and other communication channels.
  • Provide accurate, valid, and complete information by using the right tools and resources.
  • Troubleshoot and resolve customer issues efficiently, escalating complex cases as needed.
  • Maintain a positive and empathetic attitude while interacting with customers.
  • Document customer interactions, issues, and resolutions accurately in the support system.
  • Collaborate with other departments to ensure timely and effective issue resolution.
  • Identify customer needs and provide appropriate solutions or alternatives.
  • Follow up with customers to ensure their issues are resolved and they are satisfied with the service.
  • Assist with onboarding and training of new customers as required.
  • Stay updated on company products, services, and policies to provide the best support.
  • Gather customer feedback and share insights to help improve products and services.

Qualifications & Skills:

  • High school diploma or equivalent; Bachelor’s degree preferred.
  • Proven experience in customer support, customer service, or a related field.
  • Strong verbal and written communication skills.
  • Excellent problem-solving and troubleshooting abilities.
  • Ability to handle challenging customer interactions with professionalism and patience.
  • Proficiency in using customer support software, CRM systems, and Microsoft Office Suite.
  • Strong organizational and time-management skills.
  • Ability to work independently as well as in a team environment.
  • Willingness to learn and adapt to new technologies and processes.

Preferred Qualifications:

  • Experience with live chat and ticketing systems.
  • Multilingual skills are a plus.
  • Familiarity with the company’s industry and products.

Work Environment & Schedule:

  • This is a full-time position with flexible shifts, including weekends and holidays, as needed.
  • Work-from-home and in-office options may be available depending on company policies.

Compensation & Benefits:

  • Competitive salary based on experience.
  • Health, dental, and vision insurance.
  • Paid time off and holidays.
  • Career growth opportunities and professional development programs.
  • Employee discounts and other company perks.

If you are passionate about providing excellent customer service and enjoy problem-solving, we encourage you to apply for this exciting opportunity!

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